“Our customers are our number one priority and we endeavour to give them quality services”
Being friendly, listening and caring is an attitude that is important to the staff. When people come to MuCoBa, the staff will be welcoming, appreciative and recognising. It is an attention point ofMuCoBa to reduce customer waiting time during service delivery. Because of the wide variation of type of clients, MuCoBa seeks to understand their financial needs to offer the best solution to their problem that can be very different. MuCoBa recognises the importance of communicating to customers in an appropriate language, manner and with respect. Also in its trainings and training manuals of the staff this is emphasised. Because customers are most important, MuCoBa wants to offer qualitative after-sale service.
“We value our staff, team spirit, integrity and respect for all.”
We honour our capable staff by offering them a competitive renumeration and other kind of advantages that can improve their livelihood.
Once a year, MuCoBa organizes a family day. It allows the staff and their family to meet one another and share different views. It is a way to improve team spirit and mutual respect.
We give our staff the opportunity to study so that they can improve their skills and thus get a stronger base for a brighter future.
“We strive for excellence and reward productivity.”
We can only be sustainable and have positive impact on life quality in Mufindi district and beyond if we work on efficiency and productivity. It is crucial for us to provide first class service all our customers, the people of Mufindi.
“We are committed to innovative solutions to customer needs and to our business challenges.”
Every five years, we make up our business plan. Doing our job, we look for our customer needs so we can include the solutions for them in our plan. Our field officers have close contact with our clients and so they have the information on what is needed by the community from first hand.